We gather "Non-Personal Information" and "Personal Information." Non-Personal Information includes information that cannot be used to personally recognize you, such as anonymous usage data, general demographic information we may gather, alluding/leave pages and URLs, platform types, preferences you submit, macro claim, result, settlement and dispute resolution related data, and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email, name and other personal details including the specific details related to your dispute and evidence supporting your claim or response to a claim which you submit to us through the registration, settlement, mediation, conciliation, Chat, calls, arbitration and/or other dispute resolution process or excursion at the Site as may be applicable.
Site, or during our sign-up or registration process, we don't sell, trade, lease or
otherwise share for marketing purposes your Personal Information with outsiders without your
In general, the Personal Information you give to us is used to assist us with communicating with you and process your dispute, settlement and/or other action, regardless of Channel. For example, we use Personal Information to contact users in response to questions, solicit feedback from users and offer technical help,
Furthermore, if applicable, should you have a chat or settlement discussion or exchange with another party, or similar, your exchanges will likewise be reported, saved and/or recorded and/or a Service Provider administrator may join or view your exchanges and submissions for quality control purposes, evidentiary purposes, research purposes, and/or to survey any future potential concerns you may later have. Arbitrators and mediators, and different partners, may also have access to such information for similar purposes.
In general, we use Non-Personal Information to assist us with working on the Service and customize the user experience. We also aggregate Non-Personal Information to track trends and analyze use patterns on the Site, and for market and academic research purposes. Assuming our information practices change at any time from now on, we will post the policy changes to the Site so that you may quit the new information practices and these changes will also be advised to you.
We carry out security measures designed to safeguard your information from unauthorized access. Your account is safeguarded by your account password and we ask you to take steps to protect your personal information by not disclosing your password and by logging out of your account after each use. Nonetheless, these measures don't guarantee that your information won't be accessed, disclosed, altered or destroyed. By using our Service, you acknowledge that you understand and agree to assume these risks.